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Livestream FAQ's

I haven’t received my email? (how to join the live)

Step 1: Locate the login link

Live stream links are sent out 30 minutes before the start of class. If you're booking within the last 30 minutes, then you'll receive the email (currently English language only) within a minute or two.

You can also find the link in your schedule on mindbodyonline.com/explore 30 minutes before class begins.

Or, you can tap Join Livestream in your schedule in the Mindbody app.

Additionally, you can join the class from your favourite studio's website. Just login and head to your schedule to find the link.

Finally, if you’re joining on the app, you can join a live stream class right from the Home screen

How do I book into a livestream class?

Book livestream classes the same way you book any class! Checkout the schedule on our app and look for the classes labelled ‘Virtual’.

What passes can I use to access a livestream class?

If you're on an Intro Pass, any Livestream Pass or an Ultimate Membership you can enjoy Livestream classes!

I have booked a class and received the email but I can’t join.

This may occur for one of two reasons:

  1. Your system/browser is not compatible with our streaming service. Try another web browser (we recommend Chrome on desktop and android devices, and Safari on IOS devices.
  2. You may have two different profiles at your business with the same email address, the profiles must be merged before they can join a live stream class. To organise this, please contact hello@aleentabarre.com

I'm in the Virtual Class tab on the app but there are no classes showing.

Currently all of our Virual Classes are under the Mawson Lakes Location in the app - change your location over via the home screen or the location pin icon and select Mawson Lakes. You'll now be able to see all livestream classes.

 

I can't get into the livestream. I've messaged Aleenta but not received a response.

Our team isn't always available during livestream class times. If you are having trouble and need to contact us out of hours we will do our best to respond to you, however, it may take a bit longer than usual. Please send an email to hello@aleentabarre.com and we will help you resolve any issues or any classes you've missed.

Livestream Troubleshooting

The livestream is low quality or lagging

Please first check that your internet connection is strong and working properly as this is the likely cause of poor quality audio and video streaming (an easy test is to load a webpage or YouTube video before joining).

If your internet connection appears to be normal and working correctly, try refreshing your webpage, or fully closing and reopening the app (depending on the device you’re using).

Error Message: Browser not supported.

If you see this error message, it's because you've attempted to start or join a live stream class on an Internet browser that is not compatible with our live stream feature (i.e., Chrome on an iOS device, Safari, etc.).

We recommend that you open the class link with an Internet browser that works well with live streams, specifically Google Chrome.

Error Message: Do you want to use this device? 

If you see this error message, it's because your browser doesn't have access to your camera and microphone.

  1. Click the green ‘Refresh’ button.
  2. You should see a pop-up near the URL bar asking for access to your camera and microphone. Click Allow access.
  3. If you're not prompted to allow access, follow the steps in these articles.
    1. Chrome
    2. Firefox
    3. Microsoft Edge
  4. If you're still unable to join the stream, update your browser to its latest version. Follow the steps in the links below to do so.
  1. Chrome
  2. Firefox
  3. Microsoft Edge

Error Message: Unable to access your devices.

If you see this error message, it's because your browser doesn't have access to your camera and microphone.

  1. Click the green Refresh button.
  2. You should see a pop-up near the URL bar asking for access to your camera and microphone. Click Allow access.
  3. If you're not prompted to allow access, follow the steps in this article.
  4. If you're still unable to join the class after allowing access, update the internet browser to its latest version.

My screen is black, I can’t get the link to work.

If you're experiencing general issues, like the screen is going black, the sound lags, or other issues arise, please work your way through these steps to resolve the issue.

Step 1: Clear your browsing history & data

Clearing your browsing history, cookies, and cache can help the web browsing program get rid of any extra load that might be slowing down your browser's reaction and speed time. Click on the provided links below to properly clear out your browsing history and cache.

I'm using an iPad or iPhone and am having trouble with the live stream

There are two things we recommend here:

Disable the pop-up blocker
Here's how to disable the pop-up blocker on your iOS mobile device or tablet:

  1. Go to Settings > Safari.
  2. In the General section, tap the Block Pop-ups toggle. It will turn white to indicate it's turned off.

Request a Desktop Website

  1. On the Live stream class screen, tap the aA icon in the top-left corner of the screen to reveal the Website View menu.

Not yet Live-Streaming Classes?

Workout LIVE with any of these!