Terms And Conditions
TERMS & CONDITIONS - 10 JULY 2024
Welcome to Aleenta, where we’re all about good vibes, great workouts, and even better company! Before you dive into our sea of fitness fun, let's go over the general terms and conditions to ensure our (friend)ship sails smoothly.
GENERAL TERMS
- Teacher and Event Changes: At Aleenta, we reserve the right to switch up teachers, events, classes, or workshops without prior notice. It's our way of keeping you on your toes – literally.
- Class Cancellations: Should you be the lone ranger in a class, it might be cancelled or confirmed through text, phone, or email. We promise to be quick and kind with our communication.
- First-Come, First-Served: Our classes are hotter than yoga in the tropics. Book early to secure your spot!
- Check Your Schedule: To avoid any hiccups or heartbreaks, please check the schedule online or through the Aleenta app, especially for those early morning or late evening classes.
- Booking and Payment: Bookings must be made online or via the Aleenta Health Club app, with payments completed at the time of booking.
- Emails and Notifications: Want to stay in the loop? Make sure you’ve ticked the relevant box in your Momence Profile settings to receive Aleenta emails and notifications. We promise not to clutter your inbox with anything less than awesome.
- No Returns: We don’t do returns on Class Passes and Membership Subscriptions. We know that once you start, you won’t want to stop!
- Price Changes: Prices for passes and memberships are subject to change without notice. We aim to offer the best bang for your buck, and any price tweaks reflect our dedication to stellar services and top-notch facilities.
- Grippy Socks Required: For safety and hygiene reasons, all classes require grippy socks. Think of them as your ticket to a slip-free session.
- Questions? If you have any queries or need a hand, we’re just an email away at hello@aleenta.club. We’re always happy to help!
Before you embark on your mind-body adventure, please take a moment to read our Terms and Conditions. They’re not just words on a screen—they’re the secret to a smooth Aleenta experience. By using our services, including those fabulous subscriptions, class passes, and club passes, you agree to the following terms.
WEEKLY GROUP CLASS SUBSCRIPTIONS
Aleenta Membership Subscriptions
All of our Membership Subscriptions are rolling contracts that require weekly payments. Payments will be debited from your credit card or bank account on the same day each week, starting from your sign-up date. If you join on a Wednesday, expect that payment ping every Wednesday. Heads up: Classes are valid only for that week and your unused do not roll over (no refunds). So make sure you're on the right membership for your needs.
Ultimate Subscription Membership
Welcome to the crème de la crème! With this membership, you get unlimited access to reformer, mat, livestream classes, and Flexi On-Demand. Plus, enjoy these perks:
- Unlimited Free Friend Passes (one friend per class)
- 2 Late Cancels and 2 No Shows per month without penalty
Ultimate Subscription Membership - Legacy Member
For our OG members with special pricing, you also get unlimited access to reformer, mat, and livestream classes. Perks include:
- Unlimited Studio and Livestream mat classes
- 10% off retail products
- Unlimited Free Friend Passes (one friend per class)
- 2 Late Cancels and 2 No Shows per month without penalty
Flexi On-Demand can be added for an extra $10 per week.
3-Class per Week Subscription
Three’s company with this subscription! Attend three classes per week at any Aleenta Studio or Livestream class. Note: Classes are valid for 7 days and do not roll over. Late cancellations or absence in a class that you've booked count as a used pass. Perks include:
- 3 Free Friend Passes per month (one friend per class)
- Additional drop-in classes for $20 each
2-Class per Week Subscription
Double the fun with this subscription! Attend two classes per week at any Aleenta Studio or Livestream class. Classes are valid for 7 days and do not roll over. Late cancellations or absence in a class that you've booked count as a used pass. Perks include:
- 2 Free Friend Passes per month (one friend per class)
- Additional drop-in classes for $20 each
Flexi On-Demand Subscription Membership
Get unlimited access to Flexi On-Demand at Mawson Lakes and Rundle Streeet studios. This includes curated on-demand reformer content and access to Reformer Pilates machines during listed booking times.
Subscription Changes and Freezes
Upgrade or Downgrade Subscription
Feeling ambitious or need to dial it back? Head to the footer of the Aleenta website and complete the relevant form to upgrade or reduce your subscription.
Subscription Freeze
Need a break? You can suspend your subscription in weekly blocks, aligning with your direct debit day. Freezes are available for a minimum of 1 week and a maximum of 6 weeks at a time. All future bookings are cancelled once the Freeze is active. To request a Freeze, complete the Subscription Freeze Form on our website.
Subscription Termination
For memberships with a 3-month commitment, you can cancel anytime after the 13 weeks with 7 days’ notice. Early cancellations require paying the difference between the weekly and 3-month price. For weekly commitments, cancel anytime with 7 days’ notice. To terminate, fill out the Subscription Termination Form on our website. No form, no cancellation. Refunds are not provided without 7 days’ notice.
Ensuring Your Subscription is Active
If your subscription renewal fails, the system will attempt to settle unpaid bookings using your subscription or card on file. If unsuccessful, your booking will be cancelled. Keep your subscription active by ensuring weekly direct debit payments go through. Failed payments will trigger three re-run attempts before cancellation.
CASUAL CLASS PASSES
Full-price Casual, 5, and 10 Class Passes expire 12 months from the purchase date. Discounted or sale passes expire in 6 months.
Pass Extensions
Extend your pass for up to 8 weeks at $10 per week by emailing hello@aleenta.club.
7-DAY UNLIMITED INTRO TEASER OFFER
New to Aleenta? Enjoy 7 consecutive days of unlimited group classes (excluding Flexi Studio Reformer On-Demand) from your first class date. For activation date changes, email hello@aleenta.club.
WAITLIST
If you’re on the waitlist, it’s likely you’ll get into the class. Waitlist closes 60 minutes before class. If added, you’ll be notified via text/email. No active subscription or pass? No class.
EARLY CANCELLING CLASSES
Cancel at least 4 hours in advance to free up spots for other members.
LATE FEE CANCELLATION OR NO SHOW
A $5 Late Fee applies for late cancels and no-shows for unlimited passes. For other passes, the missed class is forfeited. The Late Fee is charged on cancellation; No Show Fees are charged 24 hours later.
PAYMENT PROCESSING FEES
All purchases via Momence booking system include:
- 2.75% + $0.30 surcharge for debit/credit card transactions
- 2% + $0.30 surcharge for direct debit transactions
Phew, that’s a lot to digest! Thanks for sticking with us to the end. Now, go book that class and let’s get moving!