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Effective Date: 22 August 2023

Please read these Terms and Conditions carefully. They govern your use of Aleenta services, including subscriptions, class passes, and club passes. Aleenta reserves the right to amend or add to these Terms and Conditions at any time. By using our services, you agree to comply with these Terms and Conditions.

 

WEEKLY SUBSCRIPTIONS

An Aleenta Weekly Membership Subscription is a rolling contract that requires weekly payments. These payments will be debited from your credit card or bank account each week. 

Subscription Duration:

  • The membership starts on the day you sign up (unless you choose to start at a later date).
  • Your weekly payment will occur on the same day every week, based on your sign-up date. For example, if you sign up on a Wednesday, your payment will be debited every Wednesday.
  • Memberships have no lock-in and can be canceled anytime with 7-days notice.
  • Classes are only valid for that week and do not roll-over. Any unused classes within your billing cycle will not be refunded.

 

The Ultimate Subscription Membership

The Ultimate Subscription provides unlimited access to reformer, mat and livestream classes, including barre, Pilates, and yoga.

Ultimate Subscription Perks:

As an Ultimate Subscriber, you receive the following perks:

  • Unlimited Studio & Livestream Classes 
  • 10% off retail products
  • Unlimited Free Friend Passes (Valid for 1 x Free Pass per friend)
  •  2 x Late Cancels and No Shows per month without penalty

 

3-Class per Week Subscription

The 3-Class per Week Subscription allows you to book and attend three classes per week at any Aleenta Studio or Livestream class. Classes are valid for 7 days and do not roll-over. Late cancellations or absence from a class count as the pass being used. Attending more than 3 classes in a week will result in an additional charge of $20 for the extra class (with Subscription Membership pricing).

3-Class per Week Subscription Perks:

  • 3 Studio &/or Livestream Classes each week
  • 5% off retail products
  • 2 Free Friend Passes per month (Valid for 1 x Free Pass per friend)
  • additional drop-in classes for $20 per class

 

2-Class per Week Subscription

The 2-Class per Week Subscription allows you to book and attend two classes per week at any Aleenta Studio or Livestream class. Classes are valid for 7 days and do not roll-over. Late cancellations or absence from a class count as the pass being used. Attending more than 2 classes in a week will result in an additional charge of $20 for the extra class (with Subscription Membership pricing).

2-Class per Week Subscription Perks:

  • 2 Studio &/or Livestream Classes each week
  • 5% off retail products
  • 2 Free Friend Passes per month (Valid for 1 x Free Pass per friend)
  • additional drop-in classes for $20 per class

 

Upgrade or Downgrade Subscription

To upgrade or downgrade your Subscription, please head to the footer of the Aleenta website and complete the relevant form.

 

Subscription Freeze

You can suspend your Subscription in weekly blocks. Suspensions/Freezes must align with your direct debit day of the week. Suspensions are available for a minimum of 1 week and a maximum of 6 weeks at a time.

All future bookings are cancelled once the Freeze is active. 

To request a Subscription Freeze, please head to the footer of the Aleenta website and complete the Subscription Suspension Form.

 

Subscription Termination

You may terminate any weekly Subscription with 7 days' notice.

Subscription terminations require completion of the Subscription Termination Form. To request a termination, please head to the footer of the Aleenta website and complete the Subscription Termination Form 

Refunds will not be provided if 7-days notice is not provided. For refund-related inquiries, please email hello@aleenta.club.

 

Ensuring your Subscription is Active 

>If you have booked a class and your Subscription renewal fails, the system will automatically attempt to settle all unpaid bookings using your Subscription. If no applicable Subscription is available, your card on file will be used. If either of these are not successful, your class booking will be cancelled.

> To keep your subscription active, please ensure that your weekly direct debit payment processes as scheduled. In the event of a failed payment, you will be notified three times and your payment will be re-run 3 times (Days 1, Days 2 and Days 4). If the outstanding payment is not processed after these three re-runs and notifications, your membership will be cancelled and your bookings removed from the system.

 

CLUB PASSES

Club Passes are available for 3 or 6-month durations and grant unlimited access to all Studio and Livestream classes.

Club Passes cannot be suspended or put on hold. They are not auto-renewing; to continue, you must purchase another Club Pass.

 

CLASS PASSES

  • Full-price Casual, 5 and 10 Class Passes expire 12 months from the date of purchase.
  • Discounted or sale passes have a 6-month expiry.

 

Pass Extensions

Passes can be extended for up to 8 weeks for $10 per week. If you are requiring a Pass extension, please email hello@aleenta.club.

 

7-DAY UNLIMITED INTRO OFFER

  • The 7-Day Intro Offer is available for new Aleenta students.
  • The pass is valid for 7 consecutive days from the date of purchase.
  • The pass activates from the date of your first class and expires 7 days from the booked date.

To request a change of activation date, please email hello@aleenta.club.

 

WAITLIST

Every class has a Waitlist. If you book a class and you’re on the Waitlist - it is highly likely you will get into the class. So please only add yourself to the Waitlist if you plan on attending. The Waitlist closes 60 minutes prior to the class start time. If you’re added to the class from the Waitlist you will be notified via text message and/or email. You will NOT be asked to confirm with Momence if there is a space you are added to the class.

If you do not have an active Subscription or Pass you will not be able to attend the class from the Waitlist.

 

EARLY CANCELLING CLASSES 

We understand life sometimes gets in the way and you need to cancel classes. Please cancel in advance of 4 hours to allow other Aleenta members to book available spots.

 

LATE FEE CANCELLATION OR NO SHOW 

A $5 Late Cancel and No Show fee per class is charged for all unlimited passes, including Ultimate Subscription, Club Passes, and Intro Passes.

For all other passes, the missed class is forfeited.

The Late Fee is charged on cancellation, No Show Fees are charged 24 hours later.

 

PAYMENT PROCESSING FEES

All Products, Casual Passes, Club Passes and Subscriptions purchased via our booking system Momence include processing fees. These are:

> 2.75% +0.30c surcharge to all debit/credit card transactions
> 2% +0.30c surcharge to direct debit transactions

 

GENERAL TERMS

Aleenta reserves the right to change or cancel teachers, events, classes, or workshops without prior notice.

Classes with only one person may be subject to cancellation or confirmation through communication via text, phone, or email.

Classes are available on a first-come, first-serve basis.

To avoid disappointment or class cancellations, please check the schedule online or via the Aleenta app, especially for early morning and late evening classes.

Bookings must be made online or via the Aleenta Health Club app, with payment made upon booking.

Aleenta emails and notifications will be sent if the relevant box is checked in your Profile settings.

Returns are not available on Class Passes, Club Passes and Membership Subscriptions.

If you have any questions or require further assistance, please email hello@aleenta.club.